Returns & Exchanges

At Polo Assn., we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our goal is to ensure your shopping experience reflects the timeless quality and heritage of our brand.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Return Label

  Once your request is approved, download and print the prepaid shipping label provided via email or the portal.

• 3.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all tags are intact, and affix the shipping label to the outside of the box.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy while we process your refund or replacement.